Network Configuration
The Teladoc Health System is comprised of a Remote Presence Patient Access Device and a minimum of one Provider Access Device linked via the Internet over a secure connection.
Note: For the best performance, use the information found in these documents:
- MB-15513 - Network Configuration for Teladoc Health Devices
- MB-14011 - Teladoc Health Telehealth Network Specifications
Connection
Wireless Network connections can be made using the touch-screen under Settings.
Non-Overlapping Channels
To achieve a smooth transition from one wireless access point (WAP) to the next, configure each WAP on a non-overlapping channel.
Transmitting Power
The WAPs may be configured to provide the wireless signal at different power transmission levels. Setting the WAP to the maximum power transmission will deliver the maximum coverage area.
Interference
If WAPs are co-located in the same environment, radio frequency interference may be generated. Too many WAPs transmitting on overlapping channels may degrade the wireless signal quality. Reduce the WAP transmission power by reducing the coverage area and limiting the overlap between adjacent WAPs.
Security Options
Each wireless network must be configured with security to prevent unauthorized access to the net-work. The ADU provides multiple features to configure and secure the wireless network. Domain membership is not supported, but all other current security configurations can be configured. WPA2/AES-PSK is preferred.