Teladoc Health TV Wi-Fi Connection Setup

  • The Teladoc Health software allows access to basic Wi-Fi networks with available SSIDs. If more advanced settings are needed, following the instructions for Advanced Wi-Fi Setup.

  • Advanced Wi-Fi set up should be done only by a trained technician.

  • If a trained technician is not available, use the robot software to connect to an available network and contact Teladoc Health for assistance.

Basic Wi-Fi Setup

  1. Select Wifi Setup from the Settings screen .
  2. Select the desired secure, clinical wireless SSID network.

Caution: Guest, Staff, and VIP type networks are not suitable for connection of a medical device peripheral.

  1. Enter the network security key.

  1. Use the Information Icon () on the lower right corner of the screen and ensure that the status is Ready before attempting to make a connection.

Notes:

  • The Diagnostic Information page will display current Wi-Fi status.
  • The Teladoc Health TV will automatically connect to known Wi-Fi profiles. For stored Wi-Fi profiles, the password can be changed by selecting it and editing the password.

Advanced Wi-Fi Setup

Caution: These steps should only be done by a trained technician.

Access Network & Internet Settings

  1. Attach a USB keyboard and mouse,

  2. Press the "Windows" key () to show the taskbar,

  3. Right-click the Robot software icon on the taskbar and choose Close window to close the software

  4. Right-click the Wi-Fi icon in the system tray and choose Open Network & Internet settings

Select Network

  1. Click "Wi-Fi" on the left-hand side of the screen

  2. Click Manage known networks

  3. Left-click on any networks listed and choose Forget

  4. Click the back arrow at the top-left of the screen after all networks are removed,

  5. Scroll down the Wi-Fi page until you see Network and Sharing Center, then click on that link

  6. Click Set up a new connection or network

  7. Click Manually connect to a wireless network

  8. Type in the network name

  9. Choose the correct security type

WPA2 PSK - (Wi-Fi Protected Access 2 with Pre Shared Key)

  1. Type in the password when prompted

  2. Ensure Start this connection automatically is checked

WPA2-Enterprise - (Wi-Fi Protected Access for Enterprise)

  1. Ensure "Start this connection automatically" is checked, then click Next

  2. Click Change connection settings

  3. Click the Security tab

  4. Click Settings

  5. Uncheck Verify the server's identity by validating the certificate

  6. Click OK

  7. Click OK

  8. Click Change connection settings

  9. Click the Security tab

  10. Click Advanced settings

  11. Check the box for Specify authentication mode

  12. Choose User authentication in the drop-down menu

  13. Choose Save credentials

  14. Type in the username and password and click OK