Network Configuration
Note: For the best performance from the device in terms of Device Optimization and connection success, utilize the information found in these two documents:
- MB-15513 - Network Configuration for Teladoc Health Devices
- MB-14011 - Teladoc Health Telehealth Network Specifications
Contact your Teladoc Health representative for copies of these documents.
The Teladoc Health System is comprised of a Remote Presence Patient Access Device and a minimum of one Provider Access Software Device. The Provider Access and Patient Access Devices are linked via the Internet over a secure connection.
Configuring the Vici Wireless Connection
The Vici Control Core uses a Windows computing environment and a wireless network card.
For the Vici, basic Wireless Network connections can be made using the touch-screen, under Settings.
Non-Overlapping Channels
In order to achieve a smooth transition from one wireless access point (WAP) to the next it’s important to configure each WAP on a non-overlapping channel.
Transmitting Power
The WAPs may be configured to provide the wireless signal at different power transmission levels. Setting the WAP to the maximum power transmission will deliver the maximum coverage area.
Interference
If WAPs are co-located in the same environment, radio frequency interference may be generated. Too many WAPs transmitting on overlapping channels may also degrade the wireless signal quality.
WAPs placed too close to one another may also produce RF congestion. In this case, the WAP transmission power should be reduced; therefore, reducing the coverage area and limiting the overlap between adjacent WAPs.
Security Options
Each wireless network must be configured with security to prevent unauthorized access to the net-work. The ADU provides multiple features to configure the Vici to access as well as secure the wireless network. Domain membership is not supported, but all other current security configurations can be configured. WPA2/AES-PSK is preferred.