Advanced Audio/Video for Mac Chrome
If you are still having issues with your audio or video connection, follow the steps below.
- Click the three vertical dots in the upper right hand corner of your browser window and select Settings or press the Command key and then press the comma.
- Under Security and Privacy, click Site Settings.
- Select Camera or Microphone, as appropriate.
- If you are having video issues, make sure the correct camera has been selected.
- If you are having audio issues, make sure the correct microphone has been selected.
- For both audio and video issues, make sure the URL used for your virtual visits is under the Allowed list and not under the Block list. If it is under the Not Allowed list, click the trashcan icon.
If you are still having audio issues, video issues, or both make sure you are running the latest version of Chrome. Click the appropriate link below for more information.