Troubleshoot Network Issues for Mac

  1. If using Ethernet, make sure your connection is good.
    1. Launch System Preferences.
    2. Click Network.
    3. Make sure you see a green dot next to Ethernet as shown below.

 

 

  1. If using Wi-Fi, make sure your Wi-Fi is enabled and you are connected to the fastest possible network If your Wi-Fi is enabled it will be dark with several arcs and not grayed out as shown below.

 

  1. If you are using Wi-Fi, identify the location of the wireless router in your area and move closer to it.
  2. If you are still having issues, refer to Connect your Mac to the internet or contact your Internet Service Provider.