Troubleshoot Network Issues for Windows

  1. If using Ethernet, make sure your connection is good.
    1. Open Settings.
    2. Click Network & Internet.
    3. Click Ethernet.
    4. Make sure you have a valid Ethernet connection.

 

  1. If using Wi-Fi, make sure your Wi-Fi is enabled and you are connected to the fastest possible network If your Wi-Fi is enabled it will be displayed in the Task Bar as shown below.

 

  1. If you are using Wi-Fi, identify the location of the wireless router in your area and move closer to it.
  2. If you are still having issues, refer to Fix Wi-Fi connection issues in Windows or contact your Internet Service Provider.