Troubleshoot Network Issues for iOS

If you see the following on the iOS Patient App you may have network issues.

Try performing the steps below to resolve them.

  1. If using Wi-Fi, make sure your Wi-Fi is enabled on your phone and you are connected to the fastest possible network.

 

  1. If you are using cellular, and Wi-Fi is available, switch to Wi-Fi.
  2. If you are using Wi-Fi, identify the location of the wireless router in your area and move closer to it.
  3. If using cellular data and the connection seems poor, try restarting your cellular data.
  4. If using cell data try turning off your phone and turning it on again