Patient Resources

Teladoc Health sells a variety of medical devices for the operating room, clinic, and the patient’s home.

Note: If the name of a document has no link, then a current document is not yet available.


As a Patient, scroll down to select your document for the Teladoc Health ViewPoint and Care Location App, Software for Encounters (i.e. Provider Access software) or browser compatibility.

Important: A link to the most common guides are available on the left navigation panel for the main categories. Other documents may ONLY be available directly from the page, such as for the Quick Reference Guides.


Resources for Patients


The following guides are available for patients, and their family and friends.


Patient App Friends & Family
Patient App User Guide Friends & Family User Guide
Patient App QRG Friends & Family User Guide .pdf
Patient App FAQs  
Patient App User Guide.pdf  
Patient App Technical Specifications  


ViewPoint and Care Location App

All devices run the Teladoc Health ViewPoint software (iPad only). Only devices with touch screen displays run the Teladoc Health Care Location App (iPad only).


Teladoc Health ViewPoint Care Location App
Windows ViewPoint Care Location App User Guide
iOS ViewPoint Care Location App Quick Reference Guide
  Care Location App Frequently Asked Questions


Software for Encounters

Teladoc Health recommends using their Windows Provider Access software or iOS for mobile devices. Standalone Windows/iOS Viewpoint software is available for download.

Note: Ensure the Connect to Teladoc Device with Desktop/Mobile App toggle is enabled by your Practice Admin.


Windows Provider Access iOS Provider Access
Windows Provider Access Quick Reference Guide iOS Provider Access Quick Reference Guide
Windows Provider Access software User Guide.pdf  


Browser Support

Browser Version Support as of 1/2022 OS
Chrome 86.0 and later 86.0

Mac OS 10.14 and later

Windows 7 and 10

Android 7.0 and later


14.0 and later


Mac OS 10.14 and later

iOS 12.1 and later

Firefox 78.0 and later 78.0

Windows 7 and 10

Edge 88 and later 88.0 Windows 10


Not supported N/A N/A