Pre-Call Diagnostics

Pre-Call Diagnostics provides a method to test your video connection.

NOTE: In the event that a firewall or other security appliance prevents adequate access to the Teladoc Health Network, you will be notified with troubleshooting steps.

 

  1. Click the User icon and then Pre-call Diagnostics.

    2.  

    Select User Icon

     

  2. Select a camera using the Web Camera.

    3. Select Camera

     

  3. Use the Microphone drop down.
  4. Once done, select the test icon (Test Video)

    5. Test Connection

     

  5. A green bar will display as your test progresses.
  6. When done, a green SUCCESS checkmark will appear.

    7. Connection Success