Chrome Advanced Audio/Video

If you are still having issues with your audio or video connection, follow the steps below.

  1. Click the three vertical dots in the upper right hand corner of your browser window and select Settings.

Select Settings/>

 

  1. Under Privacy and security, click Site Settings.

Select Site Settings/>

 

  1. Select Camera or Microphone, as appropriate.

Select Camera or Microphone/>

 

  1. If you are having video issues, make sure the correct camera has been selected.

Ensure the proper camera/>

 

  1. If you are having audio issues, make sure the correct microphone has been selected.

Ensure proper microphone/>

 

  1. For both audio and video issues, make sure the URL used for your Encounters is under the Allow list and not under the Block list. If it is under the Block list, click the trashcan icon.

url must be in Allow list, not block

 

If you are still having audio issues, video issues, or both make your you are running the latest version of Chrome. Click the appropriate link below for more information.