Firefox Advanced Troubleshooting

If you are still having issues with your audio or video connection, follow the steps below.

  1. Click the three horizontal lines in the upper right hand corner of your browser window and select Options.

Select Options

 

  1. In the left sidebar select Privacy & Security.

Select Privacy/Security

 

  1. Click Settings in the Camera or Microphone row, as appropriate.

Configure Settings

 

  1. For both audio and video issues, make sure Allow has been selected for the URL used for your Encounters.

Allow Audio and Video

 

If you are still having audio issues, video issues, or both, make your you are running the latest version of Firefox. Click the appropriate link below for more information.