Devices

Teladoc Health sells a variety of devices for the operating room, clinic and the patient’s home. Patient-side mobile devices and software products provide best-in-class audio and video communications for patients and providers for high-quality healthcare.

Note: Click here to access the device manager.

Standalone Windows and iOS Viewpoint software are available for hospital system IT staff to download.

Notes:

The word device used on this site refers to telemedicine products. It does not refer to FDA Class II medical devices as defined in Section 513(a) of the Federal Food, Drug and Cosmetic Act (FD&C Act).
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Scroll down to select your document for Software for Encounters (i.e., Provider Access software), Viewpoint and Care Location App, Teladoc Health Devices or Convenient Care Medical Products.

Important:Links to the most common guides are available from the left navigation panel for the main categories. Other documents, , such as for the Quick Reference Guides, may only be available directly from this page. If the name of a document has no link, then a current document is not yet available.

Resources for Devices

Software for Encounters

Teladoc Health recommends using their Windows Provider Access software or iOS Provider Access software for mobile telehealth products.

Note: Ensure the Connect to Teladoc Health Device with Desktop/Mobile App toggle is enabled by your Practice Admin.

Windows Provider Access Software User Guide	iOS Provider Access software User Guide
Windows Provider Access Quick Reference Guide	iOS Provider Access Quick Reference Guide
.pdf of Windows Provider Access Software User Guide.

Care Location App and Viewpoint software

All Teladoc Health telemedicine products use the Teladoc Health ViewPoint software (iPad only). Standalone Windows/iOS Viewpoint software is available for download. The Care Location App (iPad only) only runs on products with a touchscreen display.

Care Location App User Guide

Care Location App Quick Reference Guide

Care Location App Frequently Asked Questions

Teladoc Health Devices

Telemedicine products are available in different configurations depending on the environment with a variety of accessories.

Lite	Mini	Vici	Xpress
Lite 4 User Guide	Mini User Guide	Vici User Guide	Express User Guide
Lite 4 with boom	Mini Backpack Installation Guide
Lite V2 & V3 User Guide	Mini Wall Mounted Quick Reference Guide
Lite V3 Quick Reference Guide	Mini Quick Start Guide
Lite V2 Quick Reference Guide	Mini Quick Reference Guide
	Mini Table Mounted Quick Reference Guide

Vantage	TV/TVPro	Vita
Vantage User Guide	TV Products User Guide	Vita User Guide
Vantage Technical Spec.	TV Pro One User Guide	Vita Quick Reference Guide
	TV Pro 300